Privacy Policy

By reading this Privacy Policy, the user will be informed about the way in which the personal data that is provided through the website is collected, processed and protected, as well as the data from the browsing history and any other data that might be provided in the future. As a user, you must carefully read this Privacy Policy which has been written in a clear and simple way, to facilitate its understanding in order for you to freely and voluntarily determine if you wish to provide your personal data.

Who is responsible for the processing of your personal data?

Those responsible for the treatment of your data are:
Calzados Hergar SA: the owner of the website (hereinafter HERGAR).

  • Registered office: Avda. Industria nº 4, 26580, Arnedo (La Rioja) Spain
  • CIF: A26011775
  • Email:

CALZADOS RETRAK SL: the provider of the online store service for the CALLAGHAN® and GORILA® brands.

  • Registered office: Avda. Industria nº 4, 26580, Arnedo (La Rioja) Spain
  • CIF: B26426338
  • Email:

What user data will be processed?

Depending on the products or services that you want to enjoy at any given time, we will need to process some data or another. The data categories are as follows: Identification data: name, surnames, language and country from which you interact... Economic and transactional information: information about your purchases, orders, returns... Browsing data: location data, device identification number or advertising ID. Commercial information: if you are subscribed to our newsletter, data on your likes and preferences.

For what purpose do we use your personal data?

The personal data collected will be processed by HERGAR in accordance with the following purposes:

  • To manage purchases made on the Website, including payment and order submission.
  • To attend to the requests that you make through the Customer Service channels.
  • To manage the subscription to the newsletter made through the channel provided on the Website.
  • To perform analysis on the use of the Website and check the users’ preferences and behaviour.
  • To manage the delivery of commercial communications about products and services.
  • To send commercial communications (offers, promotions, etc.) to the user by electronic and/or conventional means, about products and services of third-party companies with which HERGAR collaborates, as long as the user gives his/her consent by checking the corresponding box.
  • To manage the delivery of satisfaction surveys based on the products purchased so as to improve the experience of our customers.
  • To analyze the user's data, using our own and third-party sources, in order to create profiles that allow defining in greater detail the products that may be of interest to you, as long as you authorize it by checking the box enabled for this purpose.

How have we obtained your data?

The data that we process for the aforementioned purposes has been obtained directly from you through our web forms and while browsing our Website.

In the event that the user provides data from third parties, he/she declares to have their consent or sufficient legitimacy to do so and undertakes a commitment to transfer the Privacy Policy information to the interested party, who is the owner of the data, exempting HERGAR from any responsibility in this regard.

What is the legitimacy for the treatment of your data?

The processing of data for the acquisition of products through the Website will be necessary for the fulfillment of the contractual relationship between the user and HERGAR. The processing of your data for marketing purposes, related to HERGAR's goods and services and similar services for its clients, will be based on legitimate interest when the user had acquired HERGAR goods and/or services. In case there is no such contractual relationship, the data processing will be based on the user's consent collected according to the current regulations. Similarly, sending commercial communications from third parties with which HERGAR collaborates and the creation of profiles are based on the user's consent. The processing for the aforementioned purposes will always be carried out with the user´s prior consent or based on the aforementioned legitimate interest, and it will be necessary to attend to your request. In case of withdrawing your consent to any of the processings, this will not affect the legality of the processings carried out previously. To revoke this consent, the User may contact HERGAR by letter addressed to the Hergar Data Protection Department to Avda. Industria nº 4, (CP 26580), Arnedo, La Rioja, or by clicking on the automatic unsubscribe link available in each commercial communication sent by HERGAR or by sending an email to

How long do we keep your data for?

The data will only be kept for the strictly necessary time to carry out the purposes for which it was collected. Nevertheless, the user may request his/her withdrawal from HERGAR, by opposing or revoking his/her consent.

Will we share your data with third parties?

In order to fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we give access to your personal data to entities of the Hergar Group and to third parties that provide us with support in the services we offer you:

  • Financial entities
  • Fraud detection and prevention entities
  • Suppliers and logistics, transport and delivery services collaborators or their associated establishments.
  • Providers of services related to customer service
  • Suppliers and collaborators of services related to marketing

What are your rights?

We are committed to respecting your personal data confidentiality and to guaranteeing you the exercise of your rights, so you can exercise them at no cost by writing an email to the following email address:, indicating the reason for your request and the right you would like to exercise, attaching a photocopy of your identity document, to:

  • To revoke the consents granted.
  • To obtain confirmation as to whether or not personal data concerning the User is being processed at HERGAR.
  • To access your personal data.
  • To rectify inaccurate or incomplete data.
  • To request to delete your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected
  • To obtain from HERGAR the limitation of data processing when any of the conditions included in the data protection regulations is met.
  • To obtain human intervention, to express your point of view and to challenge the automated decisions adopted by HERGAR.
  • To contact HERGAR department through the following email:
  • To file a complaint regarding your personal data protection when the interested party considers that HERGAR has violated the rights that are recognized by the applicable regulations on data protection.
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency (

Changes to the privacy and cookies policy

In order to ensure that our data protection guidelines always comply with current legal requirements, we reserve the right to make changes so as to always be in line with current legislation.


The design project for the footwear collections has been co-financed through the ERDF Funds.